General Terms and Conditions

Operator

24SELLIO s. r. o.
Trnková 474/41, 040 14 Košice – mestská časť Košická Nová Ves, Slovenská republika
Company ID (IČO): 57 540 594
Tax ID (DIČ): 2122803210
The company is not a VAT payer.
Registration: Obchodný register Mestského súdu Košice, oddiel: Sro, vložka č. 65495/V
Managing directors: Ľuboš Bernáth, Peter Bernáth, Christian Mauritz
E-mail: support@24sellio.eu

Article I — Introductory provisions and definitions

1.1 These general terms and conditions (the „Terms“) govern the rights and obligations of the Operator and Users when using the classified-ads ecosystem operated at www.24sellio.eu and its subpages, consisting of the portals (verticals) 24bazar (vehicles and general classifieds), 24reality (real estate), 24jobs (job offers), 24marketplace (goods) and 24atelier (handmade and creative services) — individually and collectively the „Portal“ —, including the terms for paid services. These Terms apply uniformly to all Portals; portal-specific rules are set out in Article XXI.

1.2 The Portal is available to users from the Member States of the European Union. The Operator provides information society services within the meaning of Directive 2000/31/EC and acts as a hosting service provider (intermediary service) under Regulation (EU) 2022/2065 on digital services (the “DSA”).

1.3 For the purposes of these GTC, the following terms have the following meaning:

User — a natural or legal person who accesses or uses the Portal, whether registered or unregistered.

Advertiser — a registered User who publishes Listings via the Portal. An Advertiser is either Private or Business.

Private advertiser — a natural person over 18 years of age who advertises outside the scope of their business activity.

Business advertiser — a natural person – entrepreneur or a legal person who uses the Portal within their business or other gainful activity.

Consumer — a natural person who, when concluding and performing a contract with the Operator, does not act within the scope of their business activity, employment or profession.

Listing — an offer, demand or other user content published by an Advertiser on the Portal.

Account — a user account created by registration through which the User manages Listings and Services.

Coins — the Portal’s internal digital credits under Article VI of these GTC.

Services — the Portal’s paid services, in particular Additional listing, Bumping and Bumping with highlighting under Article VII.

Payment gateway — the Comgate payment gateway operated by Comgate a.s., through which payments on the Portal are made.

Price list — the current overview of prices of Coins and Services published on the Portal in the Payment section.

Rating — a review and star rating given by one User to another User under Article XIX.

Price offer — a non-binding price proposal sent within User-to-User communication under Article XX.

1.4 By using the Portal, registering or ordering any Service, the User confirms that they have read these GTC, agree with them and undertake to comply with them.

1.5 The contractual relationship and operation of the Portal are governed in particular by the following legislation: zákon č. 40/1964 Zb. Občiansky zákonník (Slovak civil code), zákon č. 513/1991 Zb. Obchodný zákonník (Slovak commercial code), zákon č. 108/2024 Z. z. on consumer protection, zákon č. 22/2004 Z. z. on electronic commerce, zákon č. 18/2018 Z. z. and Regulation (EU) 2016/679 (GDPR), zákon č. 391/2015 Z. z. on the alternative resolution of consumer disputes, Regulation (EU) 2022/2065 (DSA), Regulation (EU) 2019/1150 (P2B) and Regulation (EU) 2018/302 on the prohibition of unjustified geo-blocking.

1.6 The Operator also provides online intermediation services to Business advertisers within the meaning of Regulation (EU) 2019/1150 (the “P2B Regulation”); special provisions for Business advertisers are set out in Article XVII.

Article II — The Operator and supervisory authorities

2.1 The Operator of the Portal and the provider of the Services is the company identified in the introduction to these GTC.

2.2 Supervisory authority: the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), SOI Inspectorate for the Košice Region, Vrátna 3, P. O. BOX A-35, 040 65 Košice 1, Supervision Department, www.soi.sk.

2.3 Single point of contact for authorities (Article 11 of the DSA). The Operator has designated a single point of contact for direct electronic communication with the authorities of the Member States, the European Commission and the European Board for Digital Services at the e-mail address support@24sellio.eu. The languages of communication of this point of contact are Slovak and English.

2.4 Single point of contact for Users (Article 12 of the DSA). For direct communication with the recipients of the service, the Operator has designated a point of contact at the e-mail address support@24sellio.eu and through the contact form on the Portal. The languages of communication are Slovak and English. Communication does not take place solely by means of automated tools; the User always has the possibility of having their submission assessed and answered by a natural person.

2.5 Digital services coordinator. The digital services coordinator in the Slovak Republic is the Rada pre mediálne služby (Council for Media Services), Palisády 36, 811 06 Bratislava, www.rpms.sk. The User has the right to lodge a complaint against the Operator with the digital services coordinator of the Member State in which the User is located or established (Article 53 of the DSA).

Article III — Registration and user account

3.1 Creating Listings and ordering Services is subject to registration and the creation of an Account. By registering, the User declares that the data they provide is true, complete and up to date, and undertakes to keep it up to date.

3.2 A Private advertiser must be over 18 years of age. A Business advertiser acts through a person authorised to act on its behalf.

3.3 The User is obliged to protect their access credentials against misuse. The User is responsible for acts carried out through their Account. The User must notify the Operator without undue delay of any suspected misuse of the Account. The User is not liable for acts carried out following unauthorised use of the Account where they did not cause the misuse by breaching their obligations and reported it to the Operator without undue delay.

3.4 As a rule, each User is entitled to have one Account. The Operator is entitled to restrict or cancel an Account in the event of a breach of the GTC or the law, or upon reasonable suspicion of fraudulent conduct.

3.5 The User may cancel their Account at any time. Cancellation of the Account does not extinguish the Operator’s claim to payment for Services already provided. Before the Account is cancelled, the Operator will alert the User to the remaining Coin balance. The cancellation takes effect only upon the expiry of 14 days from the day the request was submitted; during that period the Account remains functional, the User may spend the Coins and may withdraw the cancellation request at any time. Upon the expiry of that period, unspent Coins lapse without compensation, unless the law or these GTC provide otherwise. Where the Account is cancelled by the Operator for a reason other than a serious or repeated breach of these GTC, the unspent value of the Coins is refunded to the Consumer.

Article IV — Advertising rules and prohibited content

4.1 The Advertiser is responsible for the content of the Listings they publish and for having all rights necessary to publish them, including intellectual property rights to texts and photographs.

4.2 The Advertiser undertakes not to publish content that in particular:

a) is contrary to the law or good morals,

b) infringes the rights of third parties (copyright, trademarks, personality rights),

c) offers goods or services whose sale is prohibited or restricted (in particular weapons and ammunition outside the legal framework, narcotic and psychotropic substances, counterfeits, stolen goods, prescription medicines, protected animals and plants),

d) is misleading, including so-called bait listings (offers of non-existent or already sold goods),

e) has the nature of unsolicited advertising or advertises a competing classified-ads portal,

f) contains malicious code, malware or links to such content,

g) states a premium-rate telephone number as the contact number.

4.3 The Advertiser is obliged to place the Listing in the correct category and to provide true and complete information about the subject of the advertisement and its price.

4.4 The Operator is entitled not to publish, to change the categorisation of, or to remove a Listing that is contrary to these GTC or the law.

4.5 Portal-specific mandatory content of Listings (in particular 24reality, 24jobs and vehicle listings on 24bazar) is set out in Article XXI; failure to comply is a breach of these Terms.

4.6 An Advertiser who advertises within their business or other gainful activity must use a Business advertiser Account and comply with a trader's information duties towards consumers under applicable law. Concealing business activity behind a private account is a breach of these Terms.

Article V — Status of the Operator and liability for content

5.1 The Operator provides solely advertising space and technical means for publishing Listings. The Operator is neither a seller nor a buyer, is not a party to the purchase contract concluded between Users, and is not liable for the fulfilment of obligations arising from such a contract, nor for the authenticity, quality, origin or delivery of the advertised goods or services.

5.2 As a hosting service provider, the Operator is not liable for stored content under the conditions of Article 6 of the DSA, provided it had no knowledge of illegal activity or content and, upon obtaining such knowledge, acts expeditiously to remove it or disable access to it.

5.3 Notification mechanism (notice-and-action): The Operator invites any person to report allegedly illegal content via the reporting tool on the Portal or at the contact e-mail. The Operator will assess the report and inform the parties concerned of the measure taken and its reasons; a reasoned objection may be lodged against a content moderation decision.

5.4 Content moderation rules (Article 14 DSA). The Operator moderates content on the basis of these Terms and of the applicable law. Listings submitted by Users are published only after they have been approved by a natural person. The Operator does not use automated tools that would independently and finally decide on the removal of content, on restricting its display or on closing an Account. Automated procedures are applied solely in two precisely defined cases: (i) for sorting and ranking Listings (algorithmic ranking pursuant to Article VII and point 17.2) and (ii) for temporarily withholding the publication of a Rating where it was submitted by an account less than 14 days old with a score of 1 or 2, or where it has been reported by at least three Users; a Rating withheld in this way is assessed by a natural person, who decides whether it is published or removed. Depending on the gravity, nature and recurrence of the infringement, the Operator applies one or more of the following measures: (a) a warning to the User, (b) restriction of the visibility or demotion of the Listing, (c) removal of the Listing or disabling access to it, (d) temporary suspension of the ability to submit new Listings, (e) temporary suspension of the Account, (f) termination of the Account. Each of these measures is decided by a natural person. The measures under points (d) to (f) are applied by the Operator in particular in the case of repeated submission of prohibited content following a prior warning, fraudulent or misleading conduct, misuse of the Portal for spam, or conduct endangering the safety of Users. With every measure the Operator provides the User concerned with a clear and specific statement of reasons (Article 17 DSA) and information on the possibility of lodging a reasoned objection against it, which is assessed by a natural person.

5.5 For as long as the Operator meets the conditions of a micro or small enterprise within the meaning of Recommendation 2003/361/EC, the obligations under Section 3 of Chapter III of the DSA (in particular the internal complaint-handling system, out-of-court dispute settlement, and transparency of advertising and recommender systems) do not apply to it, with the exception of Article 24(3) DSA, under which the Operator shall, upon request, communicate to the Digital Services Coordinator or to the Commission the average monthly number of active recipients of the service. This is without prejudice to the obligations under Articles 9 to 18 DSA, which the Operator fulfils.

5.6 By publishing a Listing, the Advertiser grants the Operator a free, non-exclusive licence to use the content of the Listing to the extent necessary for the operation, promotion and display of the Portal (including previews and sharing) for the duration of the Listing’s publication.

5.7 Information on the Advertiser's status. On the Listing and on the Advertiser's profile, the Operator indicates whether the Advertiser is a Business advertiser (trader) or a Private advertiser. This indication is based on the Advertiser's own declaration and the Operator does not systematically verify it. If the Advertiser is not a trader, consumer protection law does not apply to the contract concluded between them and the other User — in particular the right to withdraw within 14 days and the seller's statutory liability for defects towards a consumer.

5.8 A contract for the sale of goods, for lease or for the provision of a service is concluded exclusively between Users outside the Portal and the Operator is not a party to it. All obligations arising from such a contract (in particular delivery, acceptance, payment of the price, warranty and complaint handling) are borne exclusively by its parties. This is without prejudice to the Operator's obligations under contracts for Services pursuant to Article VII.

Article VI — Coins (internal digital credits)

6.1 Coins are the Portal’s internal digital credits that the User purchases in euros via the Payment gateway and that serve exclusively to pay for Services provided by the Operator within the Portal.

6.2 Coins are not electronic money within the meaning of zákon č. 492/2009 Z. z. on payment services, nor are they funds, a means of payment or a security. Coins:

a) may be used only within the closed loop of the Operator’s Services on the Portal,

b) bear no interest,

c) cannot be exchanged back into funds or paid out in cash, except where required by a mandatory provision of law (in particular upon a Consumer’s legitimate withdrawal from the contract),

d) are not transferable to other Users or to third parties,

e) cannot be used for payments to third parties.

6.3 Coins are credited to the Account without undue delay after the payment is received. The price of Coins is determined according to the Price list valid at the time of the order.

6.4 Validity of Coins: Coins are not time-limited and do not expire with the passage of time; they remain available to the User until used up or until the Account is cancelled in accordance with these GTC. The Operator reserves the right to introduce a time limit on the validity of Coins in the future; it will announce such a change in accordance with Article XVI and apply it only to Coins purchased after the change takes effect.

Article VII — Paid services and prices

7.1 The Operator provides in particular the following Services:

a) Additional listing — publication of a Listing beyond the Account's free allowance,

b) Bumping (TOP) — repeated promotion of a Listing to leading positions in result listings,

c) Bumping with highlighting — Bumping combined with visual highlighting of the Listing (e.g. coloured frame, badge),

d) Business listing packages — prepaid packages of advertising space for Business advertisers with a defined number of simultaneously published Listings; as at the effective date of these GTC, Business packages are not offered and not sold, in accordance with point 7.2,

e) Coins — top-up of internal credits under Article VI.

7.2 As at the effective date of these GTC, the publication of Listings by Business advertisers is free of charge and without any limit on the number of Listings; Business packages are temporarily not offered and the Operator charges Business advertisers no price for the publication of Listings. The Operator will announce their reintroduction in accordance with the procedure under Article XVI, and towards Business advertisers under point 17.3, and will publish the prices in the Price list. Private advertisers pay for Services with Coins purchased in advance. Bumping and Bumping with highlighting are available on the same terms to Private and Business advertisers and are paid for with Coins.

7.3 Current prices of Coins and individual Services (in euros or Coins), as well as Service parameters (duration, frequency, scope), are set out in the Price list published on the Portal in the Payment section, which forms an integral part of these Terms.

7.4 The prices in the Price list are final. The Operator is not a VAT payer; should it become one, prices will be stated including VAT.

7.5 Transparency of paid placement. Bumping and Bumping with highlighting constitute paid promotion which affects the ranking and visibility of a Listing in results. Listings promoted through these Services are clearly distinguished in listings. The main parameters determining the ranking of Listings are set out in point 17.2.

7.6 Ordering procedure. An order proceeds as follows: selection of an item in the Price list (the Payment section) or in the Account — signing in to the Account — order summary and checking of the billing details, which the Operator prefills from the data entered upon registration and which the User may edit before submitting the order — confirmation of the consents set out in the following sentences — redirection to the Payment gateway and payment by one of the payment methods under point 8.1 — automatic crediting of Coins or activation of another ordered Service, and issuance of an invoice available in the Account. When ordering Coins, the Consumer confirms their agreement with these GTC and submits an order with an obligation to pay; since the crediting of Coins does not yet constitute the provision of a Service, no consent to the commencement of provision is required. When ordering a Service whose provision is to begin before the expiry of the withdrawal period, the Consumer additionally gives express consent under point 9.4 and separately confirms that they have been informed that the right of withdrawal ceases once the Service has been provided in full. Before submitting the order, the User sees the name of the item, its scope and the final price.

Article VIII — Payment terms and the payment gateway

8.1 Payments for Coins and Services are made via the Comgate Payment gateway (Comgate, a.s.). The Payment gateway allows payment by bank button (bank transfer) and payment by payment card; which payment methods are actually available at any given time is stated in the Payment section on the Portal. Payment processing is governed by the terms and conditions of the Payment gateway provider. The Operator neither stores nor has access to the User’s payment card data. The identification and contact details of the Payment gateway provider for questions and complaints concerning the course of a payment are stated in the Payment section.

8.2 The obligation is settled at the moment the payment is credited to the Operator’s account, or upon confirmation of a successful transaction by the Payment gateway.

8.3 Upon receipt of payment, the Operator will issue the User a tax document (invoice) in electronic form and make it available in the Account or send it by e-mail. The User agrees to the issuance and delivery of invoices in electronic form.

Article IX — Conclusion of the contract and withdrawal by the Consumer

9.1 The contract for the provision of a Service or for the purchase of Coins is concluded at the moment the Operator confirms the order following successful payment. The Operator will provide the Consumer without undue delay, on a durable medium (by e-mail), with a confirmation of the conclusion of the contract, including a recapitulation of the order, the price, the consents granted and information on the right of withdrawal.

9.2 Right of withdrawal (Consumers only). Under zákon č. 108/2024 Z. z. on consumer protection, a Consumer has the right to withdraw from a distance contract within 14 days without giving any reason. The period begins to run on the day the contract is concluded. This is without prejudice to the Consumer’s obligation to pay the price for the performance actually provided up to the moment of withdrawal where the provision of the Service began before the expiry of the withdrawal period on the basis of their express consent under point 9.4. The Consumer bears no other costs in connection with the withdrawal.

9.3 Purchase of Coins. Coins are prepaid internal credit intended for the future use of Services; their crediting constitutes neither the supply of digital content nor the provision of a Service. The Consumer’s right to withdraw from the contract for the purchase of Coins is therefore retained throughout the entire 14-day period to the extent of the Coins they have not spent by the moment of withdrawal; the Operator will refund the proportionate part of the price corresponding to the unspent credit. Where the Consumer has used Coins to order a Service, the consequences of withdrawal are assessed under point 9.4; in the case of a partially provided Service the corresponding part of the Coins is returned to the Consumer, and where they also validly withdraw from the contract for the purchase of those Coins, the corresponding sum of money is refunded to them.

9.4 Paid Services. If the provision of a Service is to begin before the expiry of the withdrawal period, the Consumer gives, when placing the order, a separate express consent to the commencement of its provision and separately confirms that they have been informed of the loss of the right of withdrawal upon the full provision of the Service. Without these consents, the provision of the Service will not begin before the expiry of the period. If the Consumer withdraws in the course of the provision of the Service, they will pay the proportionate part of the price corresponding to the performance actually provided up to the moment of withdrawal; the Operator will refund the remainder of the price to them.

9.5 Digital content. As of the effective date of these GTC, the Operator does not provide Consumers with digital content supplied on a medium other than a tangible one. If it introduces such performance, it will, before commencing its supply, obtain the Consumer’s separate express consent together with their declaration that they have been informed of the loss of the right of withdrawal, and it will update these GTC in advance.

9.6 Online function for withdrawal from the contract. In accordance with § 20a of zákon č. 108/2024 Z. z., the Operator makes available to the Consumer an online function for withdrawal from the contract at www.24sellio.eu/en/odstupenie. The link labelled “Withdraw from contract here” is clearly displayed in the footer of every page of the Portals, is continuously available throughout the entire withdrawal period, and its use does not require signing in. In the form, the Consumer provides or confirms their name and surname, the identification details of the contract and their e-mail address; the notice is sent by activating a dedicated function labelled “Confirm withdrawal from contract”. The Operator will provide the Consumer without undue delay, on a durable medium, with a confirmation of receipt of the withdrawal, including its content and the date and time of its submission. The withdrawal period is met if the Consumer sends the notice no later than on the last day of the period.

9.7 Other ways of withdrawing. The Consumer may also withdraw by any other unequivocal statement sent by post or e-mail; for this purpose they may use the model form constituting Annex No. 1 to these GTC, although its use is not mandatory. The Operator will refund the payments received without undue delay, no later than 14 days from the day the notice of withdrawal is delivered, using the same means of payment as the Consumer used for the payment, unless the parties expressly agree otherwise; no fees are charged to the Consumer in connection with the refund.

9.8 Business advertisers (B2B). The provisions on the Consumer’s right of withdrawal and on the alternative resolution of consumer disputes do not apply to contracts concluded with Advertisers acting within their business activity.

Article X — Complaints (liability for defects in the Service)

10.1 If a Service provided does not have the agreed characteristics (for example, Bumping was not activated), the User is entitled to file a complaint at the Operator’s contact e-mail support@24sellio.eu without undue delay after discovering the defect.

10.2 A complaint must contain the identification of the Account, a description of the defect and the claim asserted. The Operator shall issue the Consumer without delay a written confirmation that the defect has been notified, stating the period for remedying it; that period may not exceed 30 days from the day the defect was notified, unless a longer period is justified by an objective reason beyond the Operator’s control; the burden of proving the existence of such a reason lies with the Operator. Within that period the Operator shall remedy the defect, settle the complaint and issue the Consumer a document confirming its settlement. If the Operator rejects liability for the defect, it shall notify the Consumer in writing of the reasons for the rejection, together with information on the possibility of turning to an alternative dispute resolution body or to a court.

10.3 The Consumer’s rights arising from defective performance. If a Service or other digital performance is not in conformity with the contract, the Consumer has the right to (a) the removal of the defect by repair or by providing the performance again, (b) a reasonable discount from the price, or (c) withdrawal from the contract. The Consumer has the right to a reasonable discount or to withdraw from the contract if the Operator has not remedied the defect within a reasonable period, has refused to remedy it, if the defect appears repeatedly, if it is a serious defect, or if the Operator has declared that it will not remedy the defect. The contract may not be withdrawn from if the defect is negligible; the burden of proving that the defect is negligible lies with the Operator. Where the Service was paid for with Coins, the discount is granted by crediting the corresponding number of Coins. Where the Service was paid for in euro, the discount is granted by refunding the corresponding sum of money, as a rule by the same means of payment the Consumer used to pay.

10.4 Paid Services constitute digital performance, in particular a digital service. COINS are, pursuant to point 9.3, prepaid internal credit and do not in themselves constitute digital content or a digital service; liability for defects is assessed in their case according to the Service for the ordering of which they were used. Liability for defects in digital performance and the rights of the Consumer are governed in particular by Sections 852a to 852n of the Slovak Civil Code (Občiansky zákonník) and by zákon č. 108/2024 Z. z. Where digital performance is supplied continuously over a period of time, the Operator is liable for its conformity with the contract throughout that period.

10.5 A complaint may also be filed by post at the address of the Operator’s registered office stated in Article II. Complaints of Business advertisers are governed by the Commercial Code; point 17.5 is not affected thereby.

Article XI — Rights and obligations of the parties

11.1 The Operator undertakes to make reasonable efforts to ensure the availability and functionality of the Portal and to provide the ordered Services to the agreed extent.

11.2 The User undertakes to use the Portal in accordance with the GTC, not to harm its operation, and not to attempt unauthorised access or automated data collection (scraping) without the Operator’s consent.

Article XII — The Operator’s liability and its limitation

12.1 The Portal is provided “as is”. The Operator does not guarantee uninterrupted and error-free availability of the Portal; it is entitled to carry out outages, in particular for maintenance or updates.

12.2 The Operator is not liable for damage arising from the conduct of Users, the content of Listings, transactions between Users, or for damage caused by force majeure or circumstances beyond its control.

12.3 Towards Business advertisers, the Operator’s total liability for damage is limited to the price of the Service paid for the last 12 months before the damage occurred; it is not liable for lost profit or indirect damage. This is without prejudice to the mandatory rights of Consumers or to liability for intentional conduct or gross negligence.

Article XIII — Intellectual property rights

13.1 The Portal, its software, design, databases, logos and trademarks are protected by law and are owned by the Operator or its licensors. Any use beyond the ordinary use of the Portal requires the Operator’s prior written consent.

13.2 The licence to user content is governed by point 5.6 of these GTC.

Article XIV — Protection of personal data

14.1 The Operator processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and zákon č. 18/2018 Z. z. Details of the processing are set out in a separate document, the Privacy Policy, available on the Portal, which forms an integral part of the contractual relationship.

Article XV — Dispute resolution and governing law

15.1 Alternative dispute resolution (ADR). A Consumer has the right to contact the Operator with a request for redress if they are not satisfied with the way their complaint was handled. If the Operator rejects the request or fails to respond to it within 30 days, the Consumer has the right to file a proposal to initiate ADR with the competent entity under zákon č. 391/2015 Z. z. The ADR entity is in particular the Slovak Trade Inspection (www.soi.sk); the list of ADR entities is maintained by the Ministry of Economy of the Slovak Republic.

15.2 Cross-border disputes. Consumers from other EU Member States are provided free assistance by the European Consumer Centre in the Slovak Republic (www.esc-sr.sk). The current list of ADR entities in the EU is maintained by the European Commission. (Note: The European ODR platform was discontinued as of 20 July 2025 and is therefore not referenced in these GTC.)

15.3 Governing law and jurisdiction. The contractual relationship is governed by the law of the Slovak Republic. This is without prejudice to the protection afforded to the Consumer by the mandatory provisions of the law of the country of their habitual residence under Article 6 of Regulation (EC) No 593/2008 (Rome I). Disputes with Business advertisers are heard by the general courts of the Slovak Republic.

Article XVI — Changes to the GTC

16.1 The Operator is entitled to amend these GTC, in particular due to changes in legislation, the scope of Services or the Price list. It will inform Users of the change and its effective date in an appropriate manner (on the Portal or by e-mail) reasonably in advance. A special notice period under point 17.3 applies to Business advertisers.

16.2 If the User does not agree with the change, they are entitled to cancel their Account before the change takes effect. Services already purchased and provided are governed by the GTC in effect at the time they were ordered.

Article XVII — Special provisions for Business advertisers (P2B Regulation)

17.1 Scope. This Article governs the relationship between the Operator and Business advertisers within the meaning of Regulation (EU) 2019/1150 (P2B). In the event of conflict with other provisions of the GTC, the provisions of this Article prevail with respect to Business advertisers.

17.2 Main parameters determining ranking. Among the Listings that have matched the filters entered, the ranking is determined by the following parameters, listed in the order of their actual importance: (a) an active paid Service Bumping, or Highlighted Bumping, and the time of its last order — this is the most important parameter, bumped Listings are displayed above all others and are visibly marked with the TOP badge; (b) the selected or default ordering, which determines the ranking among Listings with the same bumping status, the default being ordering from the most recently published Listing; (c) the degree of match with the search query, which applies only where the preceding parameters are equal, the greatest weight being given to the title of the Listing, followed by its description, make, model and location. The ranking of Listings is affected neither by their completeness or quality, nor by the verification of a Business advertiser or their ratings from Users. Paid Services do not affect the filtering criteria entered by the User (for example price, location or parameters); a Listing that does not match the filters is not displayed even if it is bumped. In ordering by distance, only the distance from the specified place applies and bumping has no effect. The Operator is entitled to adjust the ranking parameters and algorithm in order to improve the quality and relevance of results; it also publishes the main parameters on a dedicated page at www.24sellio.eu/en/ranking, to which it links directly from the search results.

17.3 Changes to the GTC vis-à-vis Business advertisers. The Operator notifies a Business advertiser of changes to the GTC on a durable medium at least 15 days before they take effect; for changes requiring significant technical or commercial adjustments, or where the offering is extended, the period may be longer. During the notice period the Business advertiser is entitled to terminate the contract. The submission of a new Listing or the ordering of a new Service during the notice period is deemed to be a clear affirmative action by which the Business advertiser waives the remainder of the notice period. This does not apply where a period longer than 15 days has been set because significant technical or commercial adjustments are required. The mere continued use of the Portal without any further affirmative action is not deemed a waiver of the notice period.

17.4 Restriction, suspension and termination. The Operator may restrict, suspend or terminate the provision of services to a Business advertiser only on the following grounds: (a) a breach of these GTC, including the advertising rules under Article IV, (b) the provision of untrue or misleading information about the advertised subject matter or about their own identity, (c) fraudulent conduct, misuse of the Portal or conduct endangering the safety of Users, (d) failure to pay the price due for the Services ordered, (e) repeated justified complaints from other Users, (f) an obligation arising from a legal regulation or from a decision of a public authority, (g) the lapse or suspension of the Business advertiser’s authorisation to carry on business. In the case of a restriction or suspension, the Operator will provide a statement of reasons no later than at the time the measure takes effect. In the case of complete termination, it will inform the Business advertiser at least 30 days in advance; this period does not apply where the Operator is subject to a legal obligation, acts on the basis of an overriding reason under the law, or where the Business advertiser has repeatedly breached the GTC. The statement of reasons is not provided to the extent that doing so would breach a legal obligation or jeopardise the detection of unlawful conduct.

17.5 Complaint handling and mediation. A Business advertiser may file a complaint to the e-mail support@24sellio.eu; the Operator will assess it and inform them of the outcome. As a small enterprise within the meaning of Recommendation 2003/361/EC, the Operator is not obliged to set up an internal complaint-handling system (Article 11 P2B) or to designate mediators (Article 12 P2B); this is without prejudice to the possibility of recourse to a court or to a mediator by mutual agreement.

17.6 Differentiated treatment. If the Operator grants more favourable treatment to its own offers or to related parties compared with Business advertisers, it will state this together with the main economic, commercial or legal grounds. As of the effective date of these GTC, the Operator does not apply any such differentiated treatment.

17.7 Access to data. In providing the services, the Operator accesses the following data of the Business advertiser: (a) personal data of contact persons (name, e-mail, telephone, login details and records of communication), (b) identification and billing data of the entrepreneur (business name, registered office, IČO, DIČ, IČ DPH), (c) non-personal data on the content of Listings, on the Services ordered and on the performance of Listings (impressions, clicks, saved listings, numbers of messages). The Business advertiser has access to the data on their Listings and to the statistics of their performance in their Account and may export them. The Operator does not provide the data of Business advertisers to third parties for marketing purposes; it discloses them exclusively to processors necessary for the operation of the service (hosting, e-mail and payment infrastructure, analytics) and to public authorities to the extent provided for by law. Details are set out in the Privacy Policy.

17.8 Data after termination. After the Account is cancelled, the Business advertiser retains access to the data they exported before its cancellation. The Operator retains billing and accounting documents for the period required by law; the content of Listings and the statistics of their performance are removed after the Account is cancelled and are not available thereafter. The Business advertiser is therefore entitled to request an export of the data before the Account is cancelled.

17.9 Additional distribution channels and partner programmes. Listings published on the Portals may be indexed by search engines and displayed in third-party search results and may be shared via links on social networks. As of the effective date of these GTC, the Operator does not operate a partner (affiliate) programme and does not provide Listings to other intermediation platforms; if it introduces such a channel, it will notify Business advertisers in accordance with point 17.3.

17.10 Offering different conditions elsewhere. The Operator does not restrict Business advertisers from offering the same subject matter at different prices or under different conditions on other platforms or by their own means. Nor does the Operator require price parity.

17.11 The Operator’s access to offers. The Operator does not offer on the Portals any goods or services of its own that would compete with the offers of Business advertisers, with the exception of its own paid Services under Article VII intended for the Users themselves.

Article XVIII — Publication period, renewal and removal of Listings

18.1 A Listing is published for a limited period depending on the Portal: 24bazar 30 days, 24reality 60 days, 24jobs 30 days, 24marketplace 30 days and 24atelier 60 days, unless the Price list provides otherwise. The remaining publication period is always shown with the Listing in the Account.

18.2 Before the publication period expires, the Operator notifies the Advertiser by e-mail, as a rule 7 days and 1 day in advance. Once the period expires, the Listing switches to the „Expired“ state and ceases to be publicly available.

18.3 An expired Listing remains available to the Advertiser in the Account during a 30-day grace period and may be renewed free of charge within that period. The Operator gives e-mail notice of the upcoming removal. After the grace period, the Listing including photographs is permanently deleted.

18.4 If Bumping was purchased for a Listing and its validity extends beyond the publication period, the publication period is extended until the Bumping expires.

18.5 The Advertiser must promptly mark a Listing as sold or no longer current, or remove it, once the advertised item is no longer available. Leaving an outdated Listing online is misleading conduct under point 4.2(d).

18.6 The Operator may change these periods; the change is announced under Article XVI and applies to Listings published after it takes effect.

Article XIX — Ratings and reviews

19.1 The Portal allows Users to rate each other (1 to 5 stars and a written comment). Ratings are published on the public profile of the rated User together with the name and avatar of the rating User.

19.2 How we verify Ratings. A Rating may only be given by a signed-in User who has had a conversation with the rated User through the Portal, and no earlier than 24 hours after it started. One Rating may be given per rated User and Portal, and the number of Ratings one User may give within 24 hours is limited. Because contracts between Users are concluded outside the Portal, the Operator does not verify whether a contract was actually concluded or paid for. Ratings therefore reflect the course of contact and communication, not a verified purchase.

19.3 The Operator does not publish fabricated Ratings, neither pays nor accepts payment for their publication, does not publish only positive Ratings and does not edit the content of Ratings.

19.4 A Rating must be truthful, factual and must relate to a specific experience with the rated User. Prohibited in particular are vulgar, offensive, discriminatory or unlawful statements, publication of third parties' personal data, competitive and purposive Ratings and Ratings obtained for payment or another benefit.

19.5 The rated User is entitled to one public reply to a Rating.

19.6 Any User may report a Rating, in particular as false, competitive, spam or offensive. The rated User may file a reasoned objection within 30 days of publication; while it is being assessed, the Rating is marked as under review. The Operator assesses reports and objections and may hide or remove a Rating that breaches these Terms. It informs the parties concerned of the outcome.

19.7 The rating User may edit a Rating within 30 days of its publication; after that period the Rating is locked.

Article XX — Communication between Users and price offers

20.1 The Portal provides Users with a tool for mutual communication, including sending attachments. Messages are stored on the Operator's servers. The Operator automatically deletes image attachments to messages after 3 days from the time they were sent; the text of the message is not affected and a notice that the attachment can no longer be displayed remains in its place. The Portal is not intended for the permanent storage of files; Users are advised to save any images they need outside the Portal. The Operator does not interfere with the communication and accesses it only to the extent necessary for moderation, dispute resolution, fraud prevention, security and compliance with legal obligations.

20.2 Messages must not be used, in particular, to send unsolicited commercial communications (spam), fraudulent requests for advance payment, links to fraudulent (phishing) websites, or content referred to in point 4.2.

20.3 A price offer sent in a conversation is a non-binding price proposal between Users. Accepting it in the Portal interface does not conclude a contract and does not trigger any payment. The Operator does not intermediate payments between Users, does not provide escrow and does not guarantee delivery or payment.

20.4 A User may block another User and archive or mute a conversation; suspicious behaviour may be reported through the reporting tool under point 5.3.

20.5 The Operator recommends not sending advance payments to unknown persons, not sharing login or payment details, and handing over goods in person wherever possible.

Article XXI — Portal-specific terms

21.1 Common provision. This Article supplements Article IV. The Advertiser is responsible for meeting all information and other obligations imposed on them by law when publishing a particular offer, even if the Portal does not mark the relevant field as mandatory.

21.2 24bazar — vehicles and general classifieds. a) The Advertiser must state the true odometer reading, year of manufacture, condition of the vehicle (new, used, damaged, for parts) and known defects including accident history. b) Unauthorised interference with the odometer and advertising a false mileage is unlawful under zákon č. 106/2018 Z. z. and constitutes grounds for removing the Listing and closing the Account. c) For registered vehicles, the validity of the roadworthiness and emissions tests must be stated. d) The Operator does not verify the technical condition, origin, mileage or legal status of a vehicle; buyers are advised to have the vehicle inspected and verified before purchase. e) An Advertiser who sells vehicles in the course of business must use a Business account and identify themselves as a car dealership, dealer or company.

21.3 24reality — real estate. a) Where an energy performance certificate has been drawn up for a building or an independent part of it, the Advertiser must state in the Listing the integrated energy performance indicator (energy class A to G) pursuant to Section 8(5) of zákon č. 555/2005 Z. z. on the energy performance of buildings. The obligation applies both to the owner and to a real estate agency publishing the offer; for this purpose the Portal contains an „Energy certificate“ field, and the „no certificate“ option may be selected only where no certificate has actually been drawn up. b) The Advertiser must state the true type of offer (sale or rent), floor area, number of rooms, floor and price; if an agency commission, fees or a deposit are payable in addition to the price, this must be clearly stated in the Listing. c) Only the owner of a property, a person authorised by them, or a real estate agent acting under a contract with the owner may advertise the property. d) Photographs, floor plans and location must correspond to the advertised property; publishing photographs of someone else's property is prohibited.

21.4 24jobs — job offers. a) When publishing a job offer, the employer must state the amount of the basic wage component pursuant to Section 62(2) of zákon č. 5/2004 Z. z. on employment services; for this purpose the Portal contains a salary field (monthly or hourly) and a statement such as „salary by agreement“ without an amount is not sufficient. b) A job offer must not contain restrictions or discrimination on grounds of sex, age, marital status, race, colour, language, belief and religion, disability, political or other opinion, trade union activity, national or social origin, property, birth or other status (Section 62(2) of zákon č. 5/2004 Z. z., zákon č. 365/2004 Z. z. on equal treatment). c) The employer must not require from candidates information whose collection is prohibited by Section 41(6) of the Labour Code, in particular regarding pregnancy, family circumstances, or political, trade union and religious affiliation. d) The Operator provides advertising space only and is not an employment agency, temporary work agency or supported employment agency within the meaning of zákon č. 5/2004 Z. z.; the employer is solely responsible for the content of the offer, the selection procedure and the employment relationship. e) Personal data that a candidate sends to an employer through the Portal (for example a CV sent in a message) is processed by the Operator to the extent necessary for the technical storage, security and delivery of the communication. The employer to whom the data is delivered subsequently processes it as a separate controller for the purposes of the recruitment procedure and is responsible for its lawful processing. f) Offers that require payment from the candidate, conceal the nature of the cooperation (in particular commission-based and multi-level schemes presented as employment) or lead to illegal employment are prohibited.

21.5 24marketplace — goods. a) The Advertiser must give a truthful description and condition of the goods and the final price including all mandatory surcharges known at the time of publication. b) Goods subject to special regulation — in particular medicines, food supplements, cosmetics, tobacco and nicotine products, alcohol, pyrotechnics, chemicals, electronics without CE marking, food and protected species — may only be advertised if the Advertiser meets the conditions of the relevant legislation; the Operator may request proof of authorisation. c) A Business advertiser selling to consumers must state their identification details and inform the consumer about the right of withdrawal and liability for defects.

21.6 24atelier — handmade and creative services. a) The Advertiser declares that they hold the copyright or a licence to the offered works, products and photographs and that the offer does not infringe third parties' intellectual property rights, in particular trade marks and designs. b) For made-to-order products and services, the Advertiser must state the expected production time and the scope of possible personalisation. The Advertiser acknowledges that for goods made to the consumer's specifications the consumer's right of withdrawal may be excluded by law, and must inform the consumer of this before the contract is concluded. c) The sale of counterfeits, unauthorised copies and products infringing trade mark rights is prohibited.

21.7 The Operator may refuse to publish, return for completion or remove a Listing that does not meet the requirements of this Article; it proceeds in accordance with point 5.4.

Article XXII — Final provisions

22.1 These Terms take effect on the date stated in the introduction and replace the previous version. Services ordered before they took effect are governed by the Terms in force at the time of the order.

22.2 If any provision of the Terms becomes invalid or ineffective, the remaining provisions remain in force; the invalid provision is replaced by a provision that comes closest to its purpose.

22.3 The Terms are drawn up in the Slovak language. In the case of foreign-language versions, the Slovak wording prevails unless mandatory law provides otherwise.

22.4 The Operator archives previous versions of the Terms and makes them available to the User on request.

Annex No. 1 — Model withdrawal form

(complete and send this form only if you, as a Consumer, wish to withdraw from the contract)

To: 24SELLIO s. r. o., Trnková 474/41, 040 14 Košice – mestská časť Košická Nová Ves, e-mail: support@24sellio.eu

I hereby give notice that I withdraw from the contract for the provision of the following services / the purchase of Coins: ...............................................

Date of order: ...............................................

Name and surname of the Consumer: ...............................................

Address of the Consumer: ...............................................

E-mail / Account identification: ...............................................

Date: ...............................................

Signature (if sent on paper): ...............................................

The form is bilingual (Slovak and English).